To everyone doing their due diligence and research on whether they should join or not, I can confirm this is a SCAM. I have paid them 4,000 GBP to get the full "done-for-you" store (they called this the "founders package"), which is supposed to include everything from A-Z. I have signed a contract with a clause for a money-back guarantee that if we don't find a winner (defined as 4-5-6 figures per month in sales) or if I have spent more than 2,000 GBP in marketing without making a profit, within 3 months, then I am entitled to a full refund. I was assigned a "manager" called Jan (Can) who was supposed to do everything for me, from setting up the store, paying ads on social media, customer support, sales, fulfilment, etc.... However, after the first few days, you realised that the level of service that is provided is not going to make you any money back because it is simply barely basic. To explain, they gave me a very basic store, which was re-imported from a template they use, which they call a "winning template". Just so that you know what level I am talking about, my store is: rexella shop dot com Although they claim that they do not have multiple clients selling the same product and they keep it unique, this was a lie because on one of my calls, I found out that I was selling in the UK market the exact same product on exactly the same time as another one of their clients, only they were "testing" it in the US market (I knew the other person was their client because my assigned manager screenshare their store to me and on a moment I saw the same product in their inventory so I questioned it and then they told me they are running "parallel testing"). The way that they were running the paid ads was by scraping a random video (just one though, they couldn't bother doing the extra mile), and they were using the very same video (I don't believe they edit this at all to even remove anything from the original/scrapped) and they were setting up very basic campaigns on TikTok which were burning the ads budget and they were not even willing to stop the campaign dispute all the metrics showing this product is not selling. And when you tried to explain why keep this campaign on, they were being defensive and telling me that they "know how to do their job". I get that the strategy is to test multiple products before you can find your winner however, the quality of how things were done was a guarantee for a failure, even if you had a good product at a good price. Messages were coming from clients in the mailbox, and they never responded to any of them (remember, customer support was included in my package), and I had to chase them constantly and ask why they hadn't responded. it has been many days since we received the message. The so-called "private-supplier" is a fulfilment agency, nothing unique. Basically, they are a middleman, and instead of buying from AliExpress, you just buy from them, and they buy from the manufacturer directly (which is the same as AliExpress). The shipping times were 3 weeks, so as you can see, no real benefit and the prices were pretty much the same. BUT THE WORST part was when, after 1.5 months, suddenly I was asked to pay a management fee of 230 GBP (they told me that the normal price is 300 GBP, but because I was in the founders package, this is reduced). To me, this was a surprise because on my pre-sales call I had with Tariq, this cost was never mentioned. And also in my contract, this was never included, neither implicitly nor explicitly. Of course, then I had to dispute that requirement, and I was being very reasonable about it, and I was saying, "Show me in my contract where it says that I have to pay this amount, and I will pay". Their response was "Oh, sorry, Tariq should have mentioned this during your interview call". I called, SMS texted 5 times, and emailed Tariq demanding an explanation, but he NEVER responded, and he was ignoring me. Then they passed me to a "senior manager" called Bar, who was supposedly talking to his "leadership team" about this, and after 1 month of back and forth, he said to me that I MUST pay the management fee or they will stop running my store. Which is when I started asking for my refund because basically, at this point, we have reached the end of my 3-month threshold, by which, if I have not hit my sales target, I am entitled to a full refund. Then they passed me to yet another "senior manager" called "Darwin", who is just a virtual assistant based in Dubai, and he is denying that I am entitled to any refund, and he is asking me to pay the "management fees" At this moment, I have just started taking legal action against them, and I will report them to all the relevant channels. I have found out several other individuals who have been SCAMMED in pretty much the same way. And after talking with the other individuals, I have found that they are refusing to give them a refund, and if you post any bad reviews against their company, they will try to make you remove it one way or another (so far I have seen them either threaten you with a counterclaim, or they may offer you a partial refund if you have posted a video, or they will report it as "fake review") but all and all they are dishonest people. Not a single one of them I have spoken to so far was ever any descent. And it seems that as a tactic, they are intentionally spending on paid ads an amount which is LESS than the minimum amount stated in your contract under the money back guarantee section. This is because they want to use the excuse of "oh you didn't spend enough on ads and therefor you are not entitlented to any refund". Also because of the hidden "management fees" and after they prematurely stop their services, they want to claim that because YOU stopped the service, you are not entitled to a refund. I have confirmed that the same shady tactics was used in other people asking for refund. If any of you feel that you need more proof, I am more than willing to jump on a call with you and show you everything via screen share. THIS MUST STOP. Your best way to reach out to me is to send me an email to: haiko 36 at hotmail dot com I have screenshots, contracts, chats, emails, Shopify dashboards, everything