I found that on visiting the shop Davin and all the staff to be very attentive and helpful offering sound and unbiased advise on the products which I showed interest in, I was also given ample time to try the products in a relaxed environment with little interference from anyone unless I had a question regarding the products, I eventually settled on a purchase of a exceptional instrument of which I continue to enjoy immensely ,the second purchase from Guitarbitz in the last twelve months, I will continue to use Guitarbitz because of the service, very good website the and large amount of choice in products available.