I was on the waiting list for several weeks for a Yamaha guitar and was not given a delivery time after 8 weeks or so, I gave up and bought a Taylor AD24ce for £1300. I also purchased a fender telecaster for around £800 and an amplifier for about £130 so in total around £2,200. After 10 weeks I was not getting on with the guitar it played beautifully but I did not like the satin finish. I emailed guitarguitar and asked if I could trade it towards the purchase of a new guitar. As it was as new hardly used I expected to lose about £350 on the trade in and I would spend probably another £600 in store to get what I wanted. But I was offered £720 and told there was no flexibility. I have bought guitars from them for years and to offer around £600 less than I paid for a good as new guitar was shocking. I know I would have to lose but around 45% is ridiculous as I have been using them for years and I was going to spend another £600. I will not be going back there ever again as I am a pensioner and loyalty and spending my money in there means nothing to them. I am very disappointed in the customer service. Kind Regards Tom