Antonie B.
Been a month again since i sent them the last e-mail.. Still no reply.. Back in november I ordered a custom belt, but received one with the logo upside down in the beginning of january. You guys promised to sent a new one, which was a great solution at the time! You even offered a size down as that would’ve fit better! We’re 4 months further and i haven’t received a belt, neither did i get a reply on any of the last e-mails i sent you. So i decided to comment on one of your posts on Instagram, maybe that would give a response. Instead you guys decided to delete the comment and block me? Not a single response at all. This must be the worst customer service experience i’ve ever had, really disappointing. I understand making a belt over isn’t as exciting as making a new one and you’re probably more interested in new clients, reposts, reach and therefore revenue. But if you don’t take care of things like this, you’ll eventually get caught up. Hope you see a chance to reply to this last reach out, so we can come to a solution.
4 years ago
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Gunsmith Fitness has a 4.4 average rating from 51 reviews
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