Anthony Delaney
I am a property investor of 32 years’ experience the Managing Director of a multimillion-pound property investment company. I regrettably chose GW as our lawyer had changed companies and was contractually tied for a few months. I know what good service is and GW conveyancing department has proved itself the polar opposite. My lawyer was very slow with any response. The contact was distanced from the lawyer via a dizzy secretary who demanding a reference number equivalent to the enigma code EVERY time I called. Once put through I would generally find myself with my lawyers’ voicemail. She rarely called me back and when she did it was days later. It took days and sometimes weeks to get a response to emails sometimes never, I had to send many reminders. I expect she only worked part time and for this reason, I would now always ask the question before instructing any lawyer. I want a full-time lawyer as I am paying a full-time price. GW had an almost invisible and very confusing pricing structure with lots of shock add on's hidden in the completion statement. The base price is reasonable but then they put on a plethora of extra charges - Limited company fee of £345, BTL fee of £90 and add administration charge to almost every disbursement. I was given no reasonable explanation as to why they attached such costs. I have never seen these extra charges in 32 years. So be warned, don’t get suckered in by the lower headline base fee. 6 weeks after completion on 3 simultaneous properties, I still have no receipts to put through our books. I've made several requests for this. We are a portfolio landlord. I made it clear that I would need to know exactly what their charges would be going forward. I have had no response. I have therefore moved on and found an alternative. This has proved to be a wise move. In short, GW don't care. We have now moved on to a much more professional firm, who care about giving the customer a good service. The headline price is more expensive but there are none of these ridiculous add on's, so the overall cost is similar. We know what the final fees will be before we start. My lawyer responds in an average of 2 minutes via WhatsApp and email. I have a direct line to his mobile phone. The company is a large London based well known company. SUMMARY OF GW Conveyancing Poor service, nonresponsive Part time lawyer Lots of hidden add on’s Very, very slow The one star I gave because zero wasn't an available option. If I could , I would give minus 10.
8 months ago
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