I felt like I was dealing with a computer. I received several automatically generated emails that weren't even from a named person. The "client care call" which is supposed to be an introductory telephone call wasn't made until the day of completion! The completion statement I received made no mention of my existing mortgage having been paid off and I had to contact the firm to ask for a proper completion statement that accounted for all of the monies received from the new lender. Even this review form is nonsensical. It asks "was the delivery on time" and "was the item damaged", as if you were sending me some shopping as opposed to providing a legal service.