Agent who was due to visit to witness signatures etc texted to say he’d been excessively delayed and would arrive some hours later. This wasn’t convenient so he made a further appointment for over a week later. Again got a text to say excessively delayed! I find this unacceptable especially in light of the fact that I’d altered appointments to ensure I was available. I did mention it and would have expected a gesture to offset the inconvenience.
2 years ago
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