The GW blurb states: * Fixed costs (no hidden surprises) * 24/7 access to your case and any milestones on our GW Account * Regular updates by phone and/or in writing from our friendly staff * The peace of mind that comes with choosing a solicitor with Conveyancing Association and The Law Society accreditation Buying or selling a property is regarded as 'one of the most stressful things we do' in life. The last thing you want then is to have the situation made even more taxing by an inexperienced conveyancer. But with 30 years in the conveyancing game, there aren't many things we haven't experienced and successfully overcome! This is recognised by our CQS accreditation and CA membership. Whether you are buying or selling a property, or even doing both, the team of solicitors and legal experts at GWlegal are here to make your conveyancing experience run smoothly and efficiently. Unfortunately the reality was quite different! - We could not access our 24/7 GW Purchase Account (despite raising this issue very early on) and my 24/7 GW Sale Account was never kept up to date - as good as useless. - We had numerous unanswered queries / questions - they just seemed to drift on - We received very few unprompted updates - only when we pushed - The only calls we received were at the end of the process when Kellie took over our files - to be fair Kellie worked really hard to help push things over the line The costs were in line with the original quotes but overall a very average service.