Poor customer service. File was dealt by assistants rather than solicitor himself, the solicitor made no attempt to call client to discuss clients concerns. The assistants made continuous errors on the file. A chain free transaction took 5 months to complete. The firm made error in the completion statement which was identified hours before exchange. The vendors had no electricity certificates and the client was informed of this few weeks prior to exchange. The estate agent has advised they have never seen poor service of such in their entire career. I would definitely not recommend this firm to anyone.