Our biggest gripe was lack of information during the conveyancing process. Over a considerable period we were unaware of the progress of the purchase and documents required from us. The web client case file was not updated from 25/9 until 3/11.
We tried on a number of occasions to contact, left voice mails that at times never returned. Emails not acknowledged.
Towards the end of the conveyancing we found Jennie to be very helpful and kept us informed on progress. Hence the 3 star.
5 years ago
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