Whilst you carried out the required tasks, we found your service somewhat sloppy. On the 22nd May you wrote to us requesting a copy of the completion certificate for the sale of a previous property. This was despite us having already emailed it to Eve Lake on the 18th May and having confirmed such to your representative on the home visit carried out on the 21st May. Okay, this didn't seem to delay proceedings, but what was really staggering was the e-mail Michael Callaghan sent us on the 2nd of June enclosing a letter and completion statement showing the wrong sum of money being due to us - over £800,000.00 as apposed to the approximately £40,000.00 we were applying for! Again no delay appeared to result from this, but it all smacked of sloppiness. See attached copies.