Save yourself the headache! Can't believe I shopped here for years—a complete scam. Bought a Black Friday gift that never showed up. Countless hours trying to reach customer service, no luck. Offered to pick up in-store—no item. Asked for a refund, and they're ghosting me. They don't care once they have your money. Working as a freelancer, I've lost numerous billable hours, instead spent dealing with their mess. The financial hit far exceeds the cost of the original item. It's not just about the product; it's the valuable time and income they've cost me in the process. Tried every avenue, even the CEO on LinkedIn, but it's like shouting into the void. Embarrassed I didn't realize sooner. Do yourself a favor, steer clear. It's not just a red flag; it's a full-on fireworks display of terrible service.