They sell great products at prices which are hard to beat but their customer service and dispatch times are unacceptable, and to be honest I would rather pay more for products from a company with better customer service which you can rely on. Still waiting over a month for an order I placed on Black Friday. I understand they may have alot of orders placed that day, but they should not offer a service like that if it cannot be fulfilled in a timely manor. They give silly excuses after I sent an email asking for a quote on a few genuine Honda parts. Over a week later they respond saying their staff is sick and no one is around to answer queries. I was so shocked, all I wanted was some prices. I even gave the Honda part numbers so I did half their job for them. Within that time I enquired for the same parts at CoxMotorparts, I decided to order the stuff from them and they arrived before H-Tune even replied back. Amazing! Go to Coxmotorparts, their customer service is outstanding. For any upgraded parts, Tegiwa is also so much better. Sorry H-tune, you really need to get your customer service sorted.