BE WEARY! Don't trust them with your returns - they will tell you to send it. They keep it and do not refund or exchange. I bought an item from Hammacher Schlemmer on 12/20 for $127.33. They shipped the product to me. On 7/23 one of the parts cracked. I sent them an email and made a phone call wanting to purchase a replacement part. They found my order and told me that I had to return the item and they would issue me a new one, because they do not have replacement parts. There would be no problem. They pulled up an order number and sent an email with a link for this order to get a return shipping label. I followed the instructions; they received the item for exchange on 7/28/23. I contacted them to check the status on 8/23/23. They told me that the order was cancelled, never sent, there was no payment. The Visa they had on record card they had on record for the order was not mine. Yet I had received the merchandise that I paid for and used until it broke and sent back to them. After several phone calls & emails telling them that I never had the card they said was declined and cancelled to process the exchange. All they wanted was that card as proof of purchase. They confirmed that they would not send an item if the credit card was declined and, I need the correct number of the credit card that did pay for the item that was sent to me. They now have the item back and are holding it hostage, even though I paid for it completely No other company or place that I know of sells this product besides Hamacher Schlemmer. They need to make this right and give me back the item I purchased.