I have been a customer both in-store and now predominantly online for years. Happy Lucky never disappoints - their level of customer service, recommendations, variety of teas and reasonable pricing for very high all-around quality is outstanding. This translates to online service as well! There is always someone available to answer questions and provide assistance, and orders are filled quickly, with careful attention paid to requests! Fulfillment is never delayed and my tea arrives quickly and very nicely packaged. I can only say that on every level, Happy Lucky exceeds all expections!