I remember shooping in HARRODS many times. Loved it. Their online service however is a massive let down. Bought my partner an ice cream maker for Christmas and it was defected. Safety stickers that were meant to be torn off were not there and the picture below will show its damaged defects. Bit of a let down for my partner too. I had the item returned expecting a replcement? Customer services blamed the manufacturer for the faults before inspecting the package. All our ingredients went off costing us more money. Long short of it is they refu ded me and made me feel at fault. Wish i had used Amazon Prime. They have a great service for defected products