"Free returns" is a false promise! When they are trying to get rid of sale stock, they make up reasons for not accepting product returns. Beware! I returned a recent gown purchase. It was out of the box and then back in in less than 5 minutes and they have now sent an email saying they won't accept it because of some made-up damage. Really? They will sink that low? I am 100% confident that the dress I received is the dress I returned (in the exact same condition). I call their bluff. Shameful company and non-existent customer service.
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