Terrible Website and No Customer Service--ZERO STAR I placed this order on 7th Jan 2021, bough 7 Items and total amount is 869.86 pounds. On 9th Jan 2021 I received a parcel sized 44cm*33.5cm*20cm. Once I opened my parcel, I could not see my robot cleaner inside the parcel, then I checked the Robot cleaner box size online, it shows 43cm*36cm*36cm As normal thinking I thought it will come another separate box, because the robot box size cannot fit in the parcel which I received. Although that was a Saturday when I received parcel, I had to be patient to wait another parcel until Tuesday 12th Jan. 2021. On 12th Jan. 2021 I made the first phone call with Harrods customer service to check my missing order out. I informed the customer service that I ordered the Robot and paid the money but the robot was not in the parcel which I received, even I provided the detail of box size which I received all my items to customer service, then customer service said to me that I should receive everything in one order in one box and she said she will check for me and advise back asap. According to Harrods service rules I supposed receive an answer/feed email with ref. No. during 48 hours, but Harrods broke their promise, I hadn’t received anything from Harrods. On 13th Jan. I chased an email to asked what happened then I received an auto replied email said would answer in 48 hours with ref. 2408459. On 16th Jan. I called customer service and chased again due to Harrods did not responds back to me which was already over 48 hours From 17th to 2nd Feb, almost called every single day to chase this unreceived robot cleaner status, until 2nd Feb. received an email from Harrods which already 3 weeks passed, said to me that they checked CCTV, and the Robot cleaner packed inside the box. I called customer service straight way to check and in the same time I requested the evidence of the CCTV in packing section as customer service stated they put in the same box with all my 7 products I paid. (Box size I received 44cm*33.5cm*20cm) and Customer service said that they will send request to manager then will advise me back. On 4th Feb. I called again, I had been told my case has been closed, I asked why it has been closed without any notification and answer? But no one could answer my question, during this much long time the only one answer I received is Harrods will not refund my money, but why?  First: the worst customer service Harrods provided From 12th Jan. first call logged to 2nd Feb. closed my case. The whole process of Harrods customer service was extremely rubbish, Harrods customer service didn’t help at all, promise 48 hours contact which never did; one-sided words said robot cleaner packed in the parcel, when I said I need to check CCTV, I had been told case was closed; as a customer we should feel enjoy with the products what we chosen, but just the opposite way, your works and customer service bring us more and more trouble and painful, now I can say chosen your company—Harrods was the biggest mistake we made.  Second: where is my robot cleaner? I paid my money and you didn’t send product!!! I received parcel size 44cm*33.5cm*20cm and robot size 43cm*36cm*36cm, if you are tiny bit sensible with your eyes checked, not hard to say the robot size cannot fit in the parcel which you sent including all my 7 products in one box, can you answer me how did you pack 43cm*36cm*36cm in 44cm*33.5cm*20cm, how???including all 7 products??? Sense check for you customer service department, how could you fit all my 7 items together with Robot in this tiny parcel box, please go back you dispatch department put all my 7 products in with Robot give me justification that you put everything in that one box with the evidence of the CCTV, as my knowledge I strong believe you cannot fit in everything in that size box, I need proof from you. I just want my refund now. Be aware and do not shop there, they really need to improve!