I ordered a pair of heels from online and returned it via DHL. I purchased the shoes and they arrived to me in a box with ripped up tissue paper and there were scuffs and wear signs on the bottom of the heels. I return them and harrods then emails me saying they can’t accept the return because I’ve “worn” the shoes when it came to me like that! I even recorded myself UNBOXING it so they could see that the wear marks were there when i first opened it. They won’t accept my return. the shoes don’t even fit either so i can’t do anything with it. Do not buy shoes from them.