From a so called high end store I would expect better customer service. I could not order for delivery as Friday was too late for Christmas delivery but not click and collect, so ordered click and collect and paid in full. Went to pick up my order on Monday to be told it was not ready and wouldn't be until after Christmas,. I discussed a refund so I could re purchase in store only to be told it would take 10 working days, so Harvey Nichols will have had my money for a total of 22 days without parting with any goods. Apparently, Saturday and Sunday are not working days so they cannot provide the order or refund before Christmas, if I could have put a zero star rating I would have. Spoke to Hannah and Chloe. No managers available and you cannot speak to anyone at the Manchester store, all calls get re-directed to Edinburgh...very disappointed and will go to Selfridges in future.