I have spent £1549 on home office items and had no communication on delivery or receipt of the goods. As a result I have asked for a refund and had no reply from that either. I have contacted my credit card and asked them to make a claim on the transactions. Hopefully Hausdirect do the right thing and credit the funds back before they are recovered. It is impossible to speak to someone even though the lines are meant to be open, you just get put thorough to an answer machine. If there was an option for 5 minus stars I would give that, unfortunately the lowest is 1.