My Personal Experience: Order 100010840. Unfortunately this is the worst review I have ever written and the worst company I have ever dealt with !! I wish I could of put nil stars - PLEASE CHECK REVIEWS BEFORE ORDERING - I SHOULD OF ! My Story Desk ordered on 12th Jan 2022 – Order cancelled 12th August 2022 I chased on numerous occasions during this time - reasons given: Delay due to Brexit / Delay due to COVID / goods have arrived in the country and I should be contacted by their delivery partner / sorry they may not have got to your order yet as we such a large one coming in since the delay that they were not labelled before container packed and shipped so will be sorted, labelled and then booked in for delivery. Every time something new to hold it up and yet it was ok to take payment on the day the order was placed. During the months Jan to August it could be hard to get hold of Haus Direct by phone on either number: 0333 242 0688 or 01388 602640 but when I did get through to Sinead, Holly or Lauren in reception they would transfer me to either Sam or Joel who were both polite but could only tell me reasons as shown above. Order cancelled on 12th August 2022 with Sam due to never actually receiving goods or a confirmed delivery date. As advised by Sam I had an email confirming: “Your order #100010840 has been updated to: On Hold We are sorry to see you have cancelled your order with us, thank you for giving us this opportunity and we apologise for not being able to fulfill the service levels as expected. We can confirm that your order has been submitted for cancellation and we aim to update you within the next 2 working days with an update on your refund status. In the meantime we thank you for your continued patience while we deal with your request. You can check the status of your order by logging into your account. If you have any questions, please feel free to contact us at Customercare@hausdirect.com or by phone at 01388602640.” That email was received on the 12th August 2022 - it is now the 07th September 2022 - NOTHING - DEAD SILENCE - I have left 4 phone messages on 01388 602640 and sent 4 emails chasing my refund - they are not answering the phone on either number and I have seen on some of the bad reviews that they have responded saying call the 0333 242 0688 number as this is answered in 30 seconds - I have several screen shots of my calls on well over 6 minutes with no answer. ** I actually did find another company to order this desk through and had it delivered in 1 week from placing the order** I have notes from each time I have phoned and spoken to someone or just had my call or emails not answered. I would love to hear back from Haus Direct to confirm you are indeed arranging for my money to be given back and to prove this company is not fraudulent. I await your response.