Pretty convinced this is a scam company. Don't deal with them. They'll take your money but you won't get your goods. I placed an order in early July - heard nothing and it's now November. No replies to emails, calls or letters for months. No confirmation dates for orders, no follow up when you raise tickets on their website - even if you cancel. Should you be unfortunate enough to have placed an order without reading the reviews, the best advice is to get your credit card company to report this as fraud and claim the money back through them as a charge back. Just show the evidence of how many times you've tried to contact the company. NB a company with a suspiciously similar name (Haus Ltd) went bust in 2021 and they appointed solicitors to deal with the wind up. Those solicitors told me they had stopped the bank account to that company but that as Haus Direct is not a Limited company we can't know if it's the same group of people who went on to set this one up. Shame there's no zero-star option