Having read reviews online after placing my order, I was skeptical as to the quality of the service. I decided to call (got through first try around 1pm) and spoke to a gentleman called Sam who I assume to be the owner of the company. He was nothing but courteous and we spoke about the reviews honestly, noting that its mostly only those who have something negative to say who leave reviews. It seems many people do not notice delivery times vary for many of the products on the site. I ordered a chair from the website for my office and not only was it the lowest price available online, it also arrived well within the delivery times advised. I had no issues using the service whatsoever. My only qualm perhaps would be the invoice stated no monies would be taken until despatch (might be worth changing), and I did not receive a despatch notification. That being said the item arrived so quickly I couldn't really complain. My advice would be to call and speak to Haus personally if you have any doubts, as it turned out to be one of my more enjoyable online shopping experiences! The chair is also great, thanks Sam!