I can’t really say much about the product as I haven’t received it yet. The problem is I ordered a desk on the 11th of May which they promptly took £189. After leaving all of our details on the order form, telephone number,address, email address. We have never received a confirmation of the order, a receipt, a letter, email etc. The only
Proof we have is on our bank statement as we paid by debit card.
I have contacted this company about 20 times via phone but never had a reply as the message box is always full (other complaining customers I suspect) and have also sent about six emails which have been blanked.
I don’t know whether This desk is coming or whether to cancel it at the bank as a fraudulent transaction.
We appreciate the horrendous time that we are going through, however if you are still running your business online you should still be running the correct customer service and documentation support.
I shall give it seven more days for some form of contact/reassurance that the product is still on order Or is being delivered or something.
5 years ago
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