OK - so I appreciate that there will be delays due to COVID so I can live with the fact that i ordered my desk on May 11th and it's now June 12th and i'm still deskless. What i can't abide is the lack of communication from Haus which is woeful at best. When i call their Customer Care team i wait on hold for 10 minutes to get a message that I'm actually in Sales where there isn't anyone present to help me so please leave a message and someone will get back to me only for the Mailbox to be full. This is really shoddy. Maybe an email to customers who's delivery time has exceeded 15 days would be good but the very minimum should be the opportunity to leave a voice message. I was calling because no one had responded to the email I'd sent 4 days prior.
4 years ago
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