Fulfilling my promise to change my terrible review. Ordered a desk 10th May and like everyone else seemed to experience no communication or updates. Frustrated calls unanswered, messages left and no return call. After I left a message claiming I was currently claiming a chargeback I received a call from Tom. Long conversation and explanation of not being able to keep up with demand. Ultimatum of one more week and if still not received chargeback would be requested. Fast forward to 02/07/20 - desk arrived Tom you kept your word!. Still need to work on customer service but I eventually received my item and very pleased.