100% honest review reposted from trustpilot as I feel they are being misrepresented by the negative reviews on this website too. I am ashamed that I panicked after reading reviews on here and promptly filed a chargeback with my Bank to get my money back from hausdirect. I calmed down and rung them as well as raised a ticket via my account on their website. Yes the phone is manned by an operator but she passed the message on and I promptly got a reply that morning. I asked for a refund and the money is back in my account a week after I put through the order online. I believe hausdirect is completely legit and suffered in the last few months with customer service and supply chain due to covid. I apologise for judging them and will buy again when I’m can afford the delivery times.