I ordered a desk on 15th June with an expected time frame of 10-20 working days for delivery (now 26) - item showing as in stock. I have tried emailing (no response) and left 2 messages with reception for a call back within 48 hrs (not received). All I want after reading some reviews from customers saying that have been waiting 3 months is to know is realistic timescale for how much longer I should need to wait so that I can make the decision on whether to cancel the order or continue waiting. I understand these are difficult times but you shouldn't be promising customers a call back if you can't adhere to it & should be managing customers expectations. Other than keep calling every 2 days & praying for a response, I don't know what else to do. If no response if received I will be left with no alternative but to put a chargeback on the transaction.
4 years ago
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