AVOID AT ALL COSTS. The goods (desk) arrived damaged (and late). The delivery company assured me that Haus Direct would have loaded the goods in the damaged state and that they were not responsible. As such they advised me not to accept. I rejected the goods and since then have been constantly requesting a refund, to no avail. The Help Desk ticket now has 11 entries, 10 of them mine with one holding response from them. Urgent call back from "accounts department" when finally through to customer service never happened. Still £130 out of pocket.
4 years ago
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