Please, please void Haus Direct. I ordered a chair on the 7th of August. After weeks and weeks of waiting with no updates, being unable to check anything on their site, and not being able to speak to anyone in their sales team, my order was cancelled today (14th October). They are absolutely useless. They bill you, so they have your money, and then you never hear from them again. Zero customer service with no means of speaking to anyone. I wish I had checked reviews before this absolute waste of time and money. As nearly all other reviewers have said - AVOID THEM!