STILL waiting on our refund from our cancelled Florida holiday - they confirmed it would be refunded in 90 days - days 95 today and just constantly being fobbed off and there is no escalation process. £12,000 of our money being held for no reason - STAY AWAY!!!! DO NOT BOOK WITH HAYS TRAVEL - The customer service from the Swansea branch is SHOCKING!!!
3 years ago
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