Firstly, I'm not paid or neither do I receive any perks or any incentives for leaving reviews. I do so to help people make the best of their money's worth. Below is my experience with Hays Travel. If I could I would give them a zero. I recently purchased a money card from their travel center in Silverburn Shopping Centre in Glasgow. They told me the terms and conditions of using the card but never did they mention that my money would get locked for 30 days if I used the card as a security deposit. When I called them to ask them to release the funds, they said that it's not within their capacity to do so. I feel totally cheated because now I have money in my card and I can't use it and it will only be available once my holiday is over. How is it even acceptable that they conveniently avoid these crucial details but clearly remember others. The representative at the Silverburn center seemed to lack any sense of empathy. She asked me to contact their card services but why should I do it if Hays is providing the card on the card provider's behalf. Even so, I called up card services and they were unwilling to even let me know the name of their company! I mean seriously how's this even acceptable that they don't disclose the name of the company but they want to hold my money!! I'm convinced that it's a deliberate dirty tactic because by locking my money it would mean that I would require to put more money into my card at a disadvantaged foreign exchange rate only to end up having extra foreign currency at the end of my trip to come back and exchange with Hays to get my pounds back. It's just ruined my wonderful holiday....Like I said never again with this agent. For those who have used Hays before, just be very careful about these fine details. I hope that anyone reading this post doesn't have to go through this experience like I did