My daughter and I went to New York we got to our hotel and they had no knowledge of us and sent us round the corner to another hotel. Thankfully after hours they found an email and gave us rooms. I didn’t know and wasn’t made aware that you had to give over your card when you booked in. They said no money will be taken ( we only had a debit card) when I got back to the uk two amounts of £208.14 had been taken from my account. Have tried to get it back but no one seems bothered. I had also a holiday to Chernobyl booked so last day of January 2022 was told that because of the situation out there my holiday will be cancelled and we agreed that I would go see them in the next few weeks to have a chat about when we would go. Today I get an email saying that they hope I would agree to a later flight coming home. It has taken me completely by surprise as I now have cancelled my Leave due to work commitments and no longer having a holiday to go to. I am waiting for a reply and who knows if they are going to deny cancelling it. Fed up with always having something going on and would never book through them again