Firstly the star rating. I’ve given Hays 1 star but I feel I should be giving 5 out of 5 but that would be for lying and an unbelievable humiliating condescending service ….. well I booked my holiday with Hays but actually I didn’t …. Or so they tell me. If you are confused just think how I feel!!!! Something went a little wrong; so Hays tell me … actually you didn’t book through us we are just Agents. Urm I did book and have all docs and transactions which they agree. Bet I’m on CTV paying the deposit for our holiday too ….. oh yes and all those direct debit transactions to Hays. The other thing is, apparently, You can only complain to the Travel Agent whom you bought the holiday from. I am beginning to realise why they think they can lie and treat their customers so badly. I’m going to pop my experience down in instalments because it’s long and probably more effective.