I booked this years long haul holiday with Hays travel after always booking with Trailfinders...who have , always be fantastic, everything just went like clockwork! What a mistake letting Hays loose with my holiday, be very very wary if you are booking a long haul trip. We ended up having to pay tor an extra night....which, had Hays done the itinerary correctly, would have been included in the final cost. They are refusing to reimburse us, as 'we should have checked the itinerary ', no, I have paid you handsomely for creating an itinerary!
2 years ago
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