So we changed our holiday money from pounds to euros on the 27 th of February 2024. We had around 300 euros to change back to sterling pound. I called in to our local branch at front street chester le street this morning on tuesday the12th of march. I was then told by the staff that they were out of pounds sterling and I would have to call back in 2 days time as they didn't have any money in the till to exchange back to the pound£. Really ...are hays so desperate to hang on to our few hundred pounds..a terrible company..i wont be going back on 2 days time.. I would rather lose out on a couple of quid than deal with these charlatans again. If I could I would Give 0 stars..a total waste of time...beware you have been warned.