Rated 1 out of 5 stars do not take the free upgrade option… do not take the free upgrade option when booking a cruise with this company.my wife and i booked our dream cruise through Hayes for a p&o cruise ,the day before we are due to leave we get an email saying that you have been upgraded to a better cabin, what a joke !!. its the worst cabin on the ship that they could not sell so upgrade for free and sell your cabin to someone else . when we said we did not want it they said you have to keep it as the old one has be sold . my wife suffers for mental heath issues , THIS HAS REALLY SPOILED OUR HOILDAY BEFORE IT STARTS . DO NOT BOOK WITH HAYES TRAVEL.