We booked a Holiday with Saga to Rhodes through Designer Travel, our local branch of Hays here, in Ramsbottom Lancashire. We paid the balance in February the holiday was due to take place 3rd-17th June but was cancelled in May. We have been struggling to get our money back ever since. Saga insist they are waiting for the accounts team at Hays to accept the refund cancellation credit. Designer Travel who we paid the money to say they are also waiting for the accounts team at Hays Head office to accept the credit and say they are powerless to refund until they do. In the meantime Hays Travel Head Office in Sunderland have ignored every email and phone call and we are still waiting for nearly £4,000 to be refunded. How on earth have they got such a good press when they treat their customers so badly? When the future of the tourist industry does not look good our local branch of Hays is about to lose two regular customers.