Deplorable level of service from this Company, from whom I have been regularly ordering pharmaceuticals for about 4 years. Their delivery arrangements are haphazard, unpredictable and unreliable, with items often late delivered, or, in my latest event, not delivered at all. Having waited over a week for an item to be delivered, I contacted their customer services requesting a refund. My request was declined and I was not offered a replacement. I paid an exorbitant shipping charge of £7.98 which is probably double the cost of UK postage for the single item I ordered. This is tantamount to fraud. I have escalated this dispute to a formal claim with PayPal, whom I have requested to take whatever steps are necessary to recover the refund to which I am entitled. I will never use this Company again: it is far easier and less expensive to buy in-store from other suppliers. Chris Basley.