I ordered two products. One was Smart clean wipes. This product was truly awful! Read the product review I left on your website. I can't understand you selling a selling a product like this without checking the quality. I subsequently gave you another chance to prove me wrong. I ordered an Acu-life Audio Kit Hearing aid cleaner. This proved very difficult to open and very difficult to remove the tools when I at last managed to open the package. I ended up by storing the tools inside the Audio Kit - where they are at least usable. The tools themselves are of satisfactory quality so I did not return it for a refund.