An easy to follow web site and excellent customer service should please anyone, and that is what I experienced when looking for and purchasing a hearing aid from Hearing Direct. I had tried an Oticon OPN from another supplier and paid £1500 for the privilege, only to have it fail after two days. I returned it and had my money back. I was then in the position of looking for a replacement. It came in the shape of a HD 210 digital hearing aid from Hearing Direct. An excellent well made hearing aid which has a performance level which is more than satisfactory and, at a cost of £199, I consider to be an absolute bargain. It is almost invisible when worn and very few people have even noticed that I am wearing it except for the fact that I no longer have to ask for people to repeat what they say. Well done Hearing Direct! I cannot say more than that I heartily recommend them.