Iain Bevan did a very good job installing my Worcester Bosch boiler and I left a positive review, saying I would add an update after some further work was completed.... He arranged to return to replace a radiator valve but, the day before, he phoned to say he was unwell so couldn't come... I arranged another date, he just didn't bother to turn up. I called him to ask what happened. He just hung up the phone and when I tried calling again the message just said the"number was not accepting calls" I sent an email, it got ignored. So so downright rude..Just be aware!