At first everything was going along nicely, a few ordering issues, our fault not theirs, then after talking to them on the phone, all ordered and a couple of hours later the order confirmation email arrived. Still all good and on the day of installation we decided not to have the boiler relocated, which was £500 extra!! Boiler fitted, all seemed ok so phoned up to tell them that we hadn’t had it relocated and to ask what happens re the £500 we’d paid for something we’d not had? I was told that it would be refunded that day, then hours later received an email saying that they’d not charged us correctly for what we’d had and that amounted to £500 so we weren’t entitled to any money back!!! Rang them and eventually got to speak to Sam the boss who accepted that they’d sent out the order confirmation email out which included the £500 relocation fee, he tried to make out it was an automated error on their part, even though parts of the order had been altered manually the main part of our complaint had not been altered, bit of a coincidence that!!! PLEASE BEWARE OF THIS COMPANY!!!!! They think it is acceptable to send you out order confirmations that aren’t actually what you have ordered and then fob it off as automated errors!!!! Then try and convince you that you’ve got a good deal out of it!!! They are either incompetent or ......?
1 year ago
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Heatable has a 4.91 average rating from 1,219 reviews

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