I own a 2 bed flat in Kent but am living in Canada. The heating tank leaked so we had it drained and I wanted a replacement combi. My thinking was damn, this is going to be a pain to sort out remotely. My partner is due to fly there for a month and I want her to have hot water and heat and not be dealing with everything when she arrives. So my buddy in Kent steps in and offers to help. I got one quote from a local plumber and it was really high I felt. I found Heatable and did some research, checked out reviews and liked the instant quote with nothing hidden and no ‘bull’. I got online with Ben at the company and he answered my questions and I submitted photos of our current set up. He got his technical guy, another Ben, to tell me if the height to second floor would be a problem (it was not). I got my boiler ordered, set an install date, badda bing, badda boom...the date came. My friend got an email the day before with a photo of our installer and what time he’d arrive. He came and was professional. There was an issue with the boiler itself giving a fault reading which took calls to Viessmann time to figure but that was nothing to do with the installer and he persevered. He got it up and running and the following day a Viessmann engineer came to diagnose if there was a problem but it was A OK. A few days later the documentation was sent; 10 year warranty and safety certificate. I have no hesitation in recommending Heatable. They are straight forward and you pay what it says. If I can do this from overseas with confidence, anybody can.