I used Hello Guest to fully manage my home as an AirBnB let when I wasn't there. It was a total disaster. They engaged a cleaning company that did an awful job, and worse still, they tried to blame them for everything, and the cleaning company tried to blame HelloGuest. Do not fall for Veronica's charm on the initial phone call. The whole thing is a mess, to the point of being a scam. Guests arrived to dirty front step, shower not clean, bed not made properly, insides of old toilet rolls on bathroom floor, bins not emptied. After 3 guests, I arrived back to find all the laundry balled up in a cupboard on top of my belongings. HelloGuest changed my AirBNB account to their bank details (how foolish I was to let them). At the end of a month out of £600 earnings, they are paying me £150, plus I had to refund £75 to a guest because the flat wasn't cleaned properly. HelloGuest refuse to take any responsibility and worse still, they 'gaslight' and pretend it's my fault. STAY AWAY FROM THIS COMPANY!