She have rented flats in he area for 20 years. This was our worst experience. Flat 2, 69 Marchmont St compared unfavourably with other flats we have rented. Shower head was broken, one electric outlet didn't work, no tea or coffee pot in "fully equipped" kitchen. Shower head repaired in four days. Outlet never fixed. Told there was a kettle and we could go buy tea-coffee pot if we wanted one. Television has no easy access to UK main channels.Extension cord draped across a wall. The seam of a cushion on the small sofa was slightly torn on arrival. The tear was more pronounced after we sat on it for five weeks -- our stay. Told it was our fault and charged the full deposit. Booked for 8 weeks, we had to cancel the last three on account of a proveable medical problem. We were denied any refund. The carpet in the stairwell was torn (could be dangerous) and discoloured and the wall plaster was cracked. There was no contact with a live person either onsite or by phone. Not recommended.