The only thing I rate about this company is the customer service was good. I paid extra for faster delivery as I was going away and when my order never arrived they were able to help rearrange my delivery free of charge. In my order were personalised lip balms but one was broken and what I received was actually 10 generic white lip balms with 10 stickers that you have to stick yourself. I would expect when you buy a product like this it should come personalised when you receive it. I understood the delay of my order as they were personalising my products where as they were just printing off stickers to sent to me, so I’m u sure why it took nearly 7 working days to ship my order. I’m not one to complain but disappointed with the service.