If I could give zero stars i would. I, myself, wasnt using Heylo to purchase, however, the people who offered on my house were unfortunately, had i known from the start, i would have rejected the offer, it was an absolute nightmare from start to finish.. we didnt quite get to the finish though due to the total incompetence of Heylo. So an offer was made, with Heylos approval. There were many stalling techniques used, eventually 6 months after accepting an offer, i myself called Heylo. This was June. I queried the delay, and was informed that although they had offered on my property, at which point they should prove funding available, they had since ‘re-allocated’ the money meant to purchase my house, hence the stalling techniques. What came next was a jaw opener... more funding was incoming on the 23rd July... WHEN JEREMY HUNT BECOMES PRIME MINISTER. I had to laugh at this point, there was a European investor, who was willing to invest, which would release funding to buy my house, 7 months after allowing an offer to be made, but only when Jeremy Hunt became prime minister... obviously this wasnt happening. I started discussing putting my house back on the market, as i had several times before, to which i had been told ‘it will definitely go through, you dont want to spook the buyers’. The man i spoke to started to get very aggressive, not professional in the slightest. Fast forward another month, im on a lovely holiday in the Caribbean. I get an email from my estate agent. HEYLO have come up with a solution... fantastic. Heylo were willing to pay for my buyers to rent my property from me until such a time that they could exchange and complete (with a promised end of Sept completion). Sounded like a good compromise, my new purchase with my partner, whose house had now sold too, was supposed to completing for end of Sept also. Several problems with this, firstly, i had a help to buy loan from the government. Letting is forbidden. Secondly, my mortgage was not a buy to let mortgage. As it was only for a month or 2, i reluctantly agreed as long as they drew up a contract that both myself, heylo and my buyers could sign. Heylo at this point informed my buyers that they could move in and rent my house (no contract). My buyers then agree an exchange and completion date on their sale. I chased a contract, to no avail. My buyers exchanged on their property sale. 4 days before my buyers completion, Heylo inform me, that i am the one who needs to draw up a contract... and to get in touch with my solicitor to make this happen. My solicitor advises me it is not possible, for the reasons above (not a buy to let etc) and in addition, because the people moving into my house, arent buying it directly from me, and dont have the funding to buy it without Heylo, so if Heylo were to pull out, i would be left with tenants i never wanted. Absolute joke. Understandably, at this point, my buyers need to find somewhere to rent, as 3 days later they have to move out of their home with their 7 year old daughter. A nightmare for both myself, and my buyers. After 7 months, they ended up effectively homeless, and i ended up back at square one. To sum up, my buyers, a young couple with a 7 year old daughter were almost left homeless, because of Heylos lies and incompetence. I am now about £15-20k out of pocket (not as bad as having nowhere to live granted). If you value a stress free life, do not want to lose thousands in money, or be left homeless i would highly recommend not buying or indeed selling to someone using Heylo.