I ordered a fridge/freezer online and delivery was arranged. The drivers were right on time so no complaints there, they were also charming. The item was badly damaged (7 deep dents to the side) - bearing in mind the item had come from Stafford and I live on the most south east tip of kent but was prepared to accept the appliance for a discount - to offer £29.95 off and then increase to £40 off was an insult! Lets hope they do better next time..........